FAQ
Where is our clothing made?
Our garments are designed and crafted in France, in the beautiful city of Lyon.
Where do we source our fabrics?
We source our fabrics from Beglarian Fabrics, located just 30 km from Lyon, France. These materials are surplus fabrics from renowned haute couture houses that were not used. By repurposing these high-quality textiles, we strive to support sustainability and reduce waste. Choosing such fabrics allows us to save CO2 emissions and water that would have been consumed in producing new materials.
How long will it take to receive a made-to-measure order?
Once you send us your measurements via email, we will begin crafting your custom piece. The production process takes approximately one week, followed by delivery, which typically takes 3–5 business days.
Where do we ship orders from?
All orders are shipped from our office in Lyon, France.
What payment methods do you accept?
You can pay for your order using a credit or debit card directly on our website. Additionally, we offer the option to split payments into installments with Klarna.
What is your return policy?
Items must be returned within 14 days of receiving your package. Returned products must be unused, with their security tags intact, and in their original packaging to be eligible for a refund. Items that have been worn, damaged, soiled, or altered in any way may be rejected and sent back to the customer.
To initiate a return, please complete the return form Returns – Lionéa. Once you’ve submitted the form, we’ll send you detailed shipping instructions via email.
Once we receive your returned item at our warehouse, it will undergo a thorough quality inspection to ensure it meets our return criteria. After the item passes this inspection, we will promptly process your exchange order, ensuring you receive your desired item as quickly as possible. You will receive a tracking link via email as soon as your exchange order has been shipped.
Please note that refunds will be issued to the original payment method. The cost of return shipping is the responsibility of the customer.
We value your satisfaction and aim to make your shopping experience as smooth and delightful as possible!